customer service Archive

Sales Doesn’t Equal Service

It might be that you’re naturally better at selling than you are creating satisfied clients. That’s why you might benefit from this simple framework for building lasting relationships in your business. ...
February 8, 2017

A Spoonful of Sugar

When I first heard about Chip Bell’s new book, Sprinkles: Creating Awesome Experiences Through Innovative Service (Greenleaf Book Group Press, 2015), I was expecting the usual 200-300 page business paperback. So when a colorful, square-shaped hardback clocking in at...
April 1, 2015

Hiring to Amaze

We all want raving fans, whether they’re employees, higher-ups, or clients. And we all have our own "-isms" that we live and work by. Maybe it’s time to write them down?...
February 13, 2015

Finding Success When Your Clients Are ‘The New Experts’

By Shane Michael Singh, Editorial Intern, REALTOR® Magazine Instant gratification. That’s the solution to winning customers in a marketplace saturated with competition, says  Robert Bloom in his book The New Experts (Greenleaf Book Group Press, 2010; $18.95 hardcover). In...

Author Chat: Shep Hyken Talks Client Loyalty

By Erica Christoffer, Contributing Editor, REALTOR® Magazine So much of the real estate business is about building relationships. But how do you achieve the kind of relationship with your clients where they would never think of choosing anyone else?...
August 13, 2009

The Cult of the Customer: Turn Satisfied Clients into Evangelists

By Erica Christoffer, Contributing Editor, REALTOR® Magazine QUICK SKIM How do you create a consistently amazing customer service experience when your clients are used to ho-hum? Author Shep Hyken charts a path to take your business from just OK...
August 4, 2009