service Archive

Sales Doesn’t Equal Service

It might be that you’re naturally better at selling than you are creating satisfied clients. That’s why you might benefit from this simple framework for building lasting relationships in your business. ...
February 8, 2017

A Spoonful of Sugar

When I first heard about Chip Bell’s new book, Sprinkles: Creating Awesome Experiences Through Innovative Service (Greenleaf Book Group Press, 2015), I was expecting the usual 200-300 page business paperback. So when a colorful, square-shaped hardback clocking in at...
April 1, 2015