work environment Archive

Turning Ego Systems Into Ecosystems

There’s nothing like traveling for a conference to put you behind in your work. Sorting through all my notes from attending Inman Connect earlier this month, I realized I heard from a whole bunch of really smart authors in...
January 28, 2014

The Cult of the Customer: Turn Satisfied Clients into Evangelists

By Erica Christoffer, Contributing Editor, REALTOR® Magazine QUICK SKIM How do you create a consistently amazing customer service experience when your clients are used to ho-hum? Author Shep Hyken charts a path to take your business from just OK...